Internet Telephones — Too Good To Be True? by Bronson Tang
July 22nd, 2008Do internet telephones sound too good to be true?
Well that was exactly what I was thinking, so I decided to delve into the world of Internet telephony (also known as VOIP or IP-TELEPHONY) to hear what all the noise was about. In researching this particular subject I wasn’t quite sure where to begin so I decided to take a tactical approach toward learning about this constantly growing technology and how it can benefit businesses. The primary focus of my questioning was to determine whether or not there truly is a benefit for businesses to crossover from their existing phone call center SYSTEMS to this newly emerging technology.
The benefits of Internet telephony seem to break down as follows:
- COST savings — there is an increased choice in the number of plans a business can choose and reduced start up costs
- USABILITY — provides more features and flexibility such as blocked calls and unlimited bridge conferencing
- COVERAGE — businesses are no longer limited geographically
- PRODUCTIVITY — the internet telephony interface is like a web page which is easier to manage then a traditional call center phone system, and users no longer have to ferret out features and functionality of their phone system
- EASE of use — user’s experience is significantly improved because they can get more out of the telephone system and return on investment is higher than traditional phone sets.
- RELIABILITY — jitters, breaks and cracks are a few clarity and connection problems experienced when voice is transmitted over the Internet
- SECURITY –
- CONFIGURATION and set up –
- What is your current business MODEL?
- Do you provide the TRANSPORT and the application?
- Can you describe your PROCESS? (the simpler the better)
- Where are you going with the IMPLEMENTATION?
- What’s your direction? Do you have a VISION?
- Have you implemented this and do you know as a customer that it WORKS?
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